Intercom Customer Service Platform Consultants and Experts

A specialist agency for the Intercom customer support platform

Most companies use 20-30% of Intercom’s full capabilities. They set up basic Intercom messenger (the chat widget) and support documentation, but miss out on the advanced features that could transform their customer experience. Better still, they can replace other software platforms they are using for CRM and marketing automation. That’s where the value of a specialist Intercom consultant comes in.

Intercom can offer a wide variety of advanced features

We’ve been trusted Intercom consultants for a decade

We’ve been building and managing Intercom workspaces since 2015, when we started migrating clients away from platforms like Olark. We’ve witnessed first hand the platform’s development and evolution. We’ve made the most of its strengths, mitigated where it has been weaker, and made countless feature suggestions, many of which have made it out of the roadmap and into in the product over the years.

This is the version we started using way back when. Intercom was always head and shoulders above its competitors.

Trusted by leading financial services, eCommerce and technology businesses to develop their Intercom workspace and engage their customers

Intercom consultancy services we offer

Customer support

Operations

Marketing

User experience

Data

Engineering

  • Migration to Intercom from other customer support platforms like Zendesk
  • Implementation of a fresh Intercom workspace
  • Engineering liaison for data sync and management
  • Integration of other platforms like CRM or phone systems
  • Data consultation on how attributes and events can be used in the system
  • Privacy and legal liaison for data protection, AI/LLM approval
  • Intercom marketing campaign design and strategy (email, in app message and push notification)
  • Series/campaign based sends and single sends
  • Design and templating
  • Communications consent/permissions design and management
  • Net Promoter Score, Customer Satisfaction Score, survey campaigns via email and in app message
  • Product tours
  • Chat bots (custom bots, resolution bots)
  • Fin AI implementation
  • Human agent routing, triage and teams management
  • Human agent macros, canned responses and shortcuts
  • Phone to livechat switching
  • Human agent Intercom training
  • Reporting
  • Benchmarking and SLAs

Intercom’s marketing automation is its secret weapon, but 90% of businesses don’t take advantage of it

We regularly consult with businesses that have Intercom for customer support, but also pay for a CRM, marketing automation platform, a manual email ESP and customer survey platform. Intercom can do all of these things natively, and you can build Series, which are sophisticated automated campaigns elegantly tying all channels together.

This is the version we started using way back when. Intercom was always head and shoulders above its competitors.

Intercom vs Zendesk Support Suite, Freshdesk, Zoho Desk and Hubspot Service Hub – which is best?

Whether you are looking to select a customer support or customer service (or “customer engagement”) platform for the first time, or migrate to a new one, there are myriad factors to consider, like costs and ease of use. However, the major platforms are competing most of all on automation and AI agent features.

Intercom’s Fin is the highest rated AI agent

According to Gartner’s G2 AI Agent score, Intercom’s Fin is top of the table.

ProviderScore
Intercom89
Microsoft Copilot83
IBM Watson X Assist77
Zendesk AI Agent54
Ada37

You can read Gartner’s Fin AI reviews here. You can also read a summary of satisfaction ratings across all features and attributes of the five major platforms here, you will see that Intercom beats almost across the board.

Expert migrations from Zendesk, Freshdesk, Zoho and Hubspot to Intercom

If you have an existing customer support platform (and/or CRM) integration, the idea of migrating everything – data, documentation and stakeholders – can seem daunting. But, with expert guidance, the process can be swift and efficient. Not only that, there is the opportunity to maximise value from day one on Intercom and train all stakeholders to make the best use of all relevant features and potentially save costs and human resource.

Why you should choose EC4C as your Intercom consultant

  1. We’ve been using Intercom every day since 2015
  2. We’ve used Intercom for our own businesses, not just for clients
  3. We can assess your Intercom workspace free of charge
  4. We work on fixed quotes and prioritise cost savings wherever possible
  5. We are ISO 27001 and ISO 9001 certified